GRIEVANCES: A GUIDE FOR HEALTH CARE PROVIDERS

Course overview

Grievances, complaints and concerns arise in even the best of facilities. It is how the facility responds and how empowered residents and their families feel following a grievance report that ultimately will define the quality of the facility. During this webinar, participants will learn about grievances and the grievance process: : Understand when it is appropriate to initiate a grievance/concern form and how to complete grievance forms. Ensure grievance processes and procedures are followed according to facility policy and federal regulations. Understand related regulations and the role of grievances in the survey process. Learn how the grievance process can become a tool to support challenging residents and their families.