LEADING BY LISTENING

Course overview

Listening is an important and sometimes neglected component of effective communication. It is important that individuals who are in a leadership role listen in order to learn the views and concerns of the nurses they manage. This continuing education module is designed to give the reader/learner an increased understanding of leading by listening including the importance of listening for leaders, obstacles to becoming a better listener, and factors that can make listening difficult for those in leadership roles. Readers may explore any or all of the topics. One contact hour of continuing education credit is available for those who successfully complete the post-test and evaluation form.