CUSTOMER SERVICE IN HEALTHCARE
Tracking # 20-481153
$99999.00
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Learn more Educator ACTIVATED INSIGHTS, FORMERLY HCP
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Method Home Study
Course overview
This inservice contains basic information on healthcare customer service, including the definition of "customer", the importance of first impressions, and the benefits of striving for excellence. Includes tips on identifying and meeting the needs of customers and dealing with complaints. IMPROVES STAFF PERFORMANCE!
Subject areas
This course counts toward the state boards and subject areas below.
Florida Board of Nursing - Certified Nursing Assistants
Certified Nursing Assistant
1h
General