What Leaders Need To Know

Course overview

At the end of the course, the student will be able to: ¿ Articulate how satisfaction data can be integrated into the Medical Professional¿s performance improvement activities ¿ Describe the relationship between employee satisfaction and resident/family satisfaction ¿ List three areas that are key to the satisfaction of employees, residents and families ¿ State two ways in which a Medical Professional leader will better use data for performance improvement as a result of this course.