Dealing With The Angry Patient/Family Member: Strategies For Reducing The Risk Of Workplace Violence

Course overview

This online course consists of: Discuss the incidence and prevalence of violence in the workplace. Identify barriers to reporting incidents of workplace violence. Explain what factors trigger violence in healthcare work settings. Explain how communication affects the ability to reduce/prevent workplace violence in healthcare settings. Implement strategies to reduce the potential for workplace violence in healthcare settings. Identify education strategies that prepare staff to reduce the potential for workplace violence in healthcare settings.