Enhancing the Patient Experience

Course overview

This course is comprised of 3 sections that describe ways to improve the patient experience while engaging in continuous process improvement, maintaining excellent patient care and earning good HCAHPS scores. Section 1: HCAHPS: More Than Just a Survey Section 2: 8 Ways to Enhance the Patient Experience in Perioperative Services Section 3: The Rewards of Continuous Process Improvement - Department of Perioperative Services, Olympia Medical Center, Los Angeles Learning Objectives Review the key topics of the HCAHPS tool Outline 8 Ways to Enhance the Patient Experience in Perioperative Services Explore the benefits of Continuous Process Improvement