Performance Management: Focus On Data To Drive Results

Course overview

Organizations use performance management to set goals, monitor data and follow progress toward those goals. Performance management is meant to improve patient satisfaction and patient clinical outcomes, and to control the costs of providing care. Collected data are analyzed to determine how well an organization¿s processes are working. Once the data are analyzed, they are used to make informed decisions about a process. Performance management allows an organization to determine the efficiency and effectiveness of its operations and processes. It allows operational aspects that affect organizational goals to be reviewed, including service and unit-level functions, and even the performance of individual employees. This module informs nurses about the fundamental concepts of performance management in order for practice areas to gain the basic skills to develop a practical strategy for achieving its performance measurements.