Client-Patient Grievances for Home Health Care

Course overview

While poor treatment outcomes can occur for many reasons, it is sometimes due to something not completed by those responsible for patient care. When the client is not responsible for a treatment failure, they may view that as a grievance against their provider. Grievance procedures can help home health care providers and clients navigate treatment failures. When done correctly, grievance procedures are a win-win for both service providers and the community that they serve. This overview of patient/client grievances will take an in-depth look at client rights and how they are connected to the grievance process in healthcare settings, situations when clients would file a grievance, and the application and appeals process.