Client-Patient Grievances for Nursing Assistants

Course overview

Poor treatment outcomes are never desired. While they can occur for many reasons, it is sometimes due to something not completed by medical professionals responsible for patient care. When the patient is not responsible for a treatment failure, they may view it as a reason for filing a grievance against their provider. Grievance procedures can help nursing professionals and patients navigate treatment failures. When done correctly, grievance procedures are a win-win for both healthcare providers and the community that they serve. This overview of patient/client grievances will take an in-depth look at patient rights and how they are connected to the grievance process in healthcare settings, situations when patients would file a grievance, and the application and appeals process.