ALL105 - Dealing with Difficult People in the Healthcare Setting
Tracking # 20-608889
$23.95
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Method Computer-Based Training
Course overview
Team communication in any healthcare setting affects worker morale and patient safety. In this course, health care professionals will learn to identify and respond to conflict and disruptive behaviors among coworkers. Research on the negative consequences of conflict on staff morale and patient care are reviewed. Various strategies to deal with negative situations that are a part of every workplace are explained.
Subject areas
This course counts toward the state boards and subject areas below.
District of Columbia Board of Nursing
Licensed Practical Nurse
2h
Licensed Practical Nurse - Continuing Education
Registered Nurse
2h
Registered Nurse District of Columbia - Continuing Education