The Impact of Effective Teams

Course overview

Much of the work in health care organizations is done in teams-quality team, clinical team, leadership team, etc.-without the specific role and impact of these teams being defined. Most teams are expected to demonstrate significant progress toward improved outcomes without clear purpose and measurable goals (i.e., how do we know when we are successful?). The team leader is often held to the impossible task of being accountable for the goals of the team without individual accountability for the work of the team. This course will discuss the process of identifying the purpose and role of the team, developing shared accountability amongst team members, and identifying key performance indicators for which the team is accountable. The impact of turnover in a team and effective ways for engaging new team members will also be discussed. This course is for all health care professionals in any setting.