Communication and Team Building: A Patient Safety Consideration - 4 Contact Hours

Subject areas

This course counts toward the state boards and subject areas below.

Disclosure statements

Learning Outcomes

Upon completion of this course, the learner should be able to:

1. Describe appropriate professional attire.
2. Describe effective nonverbal communication strategies. 
3. Demonstrate effective verbal communication strategies.
4. Describe de-escalation techniques for defusing anger and agitation.
5. Explain strategies for effective written, telephone, and social media communication.
6. Describe how communication failures contribute to medical errors. 
7. Discuss the impact of workplace bullying.
8. Identify effective strategies to defuse workplace bullying.
9. Discuss effective team-building strategies in health care. 

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