Upselling Without Upsetting the Client

Course overview

In the funeral industry, it is important to find a balance between caring for the wishes of the client and running your business. This course will prepare the professional to tackle Upselling and Add-Ons with finesse while remaining sensitive to both the needs of the client and the health of their business. It will prepare the professional to take control of the sales process using the Six Rules of Upselling.