PBI Elevating Civility and Communication in Health Care (CC-30)
Tracking # 20-676177
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Learn moreCourse overview
Breakdowns in communication, within teams or with patients, can occur in many ways. Common examples include outbursts of anger, misunderstandings of tone or volume of voice, cultural differences, inappropriate humor, the use of touch, and others. All of these breakdowns can result in stressful work environments, costly turnover in staff, and poor clinical outcomes. This process-driven, highly interactive, three-day course with extended follow-up is designed to remediate distressed or disruptive clinicians who employ a broad range of unproductive or challenging communication behaviors. The course aims to return clinicians to meaningful careers properly equipped with the tools they need and a Personalized Protection Plan for communicating effectively and professionally in the future.
Subject areas
This course counts toward the state boards and subject areas below.
Alabama State Board of Occupational Therapy
Occupational Therapist
Occupational Therapy Assistant
District of Columbia Board of Nursing
Licensed Practical Nurse
Registered Nurse
Florida Board of Nursing - Certified Nursing Assistants
Certified Nursing Assistant
Georgia Board of Nursing
Licensed Practical Nurse
Registered Professional Nurse
Louisiana Board of Dentistry
Dental Hygienist
Dentist
Mississippi State Board of Medical Licensure
Doctor of Osteopathy
Medical Doctor
Physician Assistant
New Mexico Board of Nursing
Certified Hemodialysis Technician II
Certified Medication Aide
Certified Medication Aide II
Certified Nurse Practitioner
Certified Registered Nurse Anesthetist
Clinical Nurse Specialist
Licensed Practical Nurse
Registered Nurse
South Carolina Board of Medical Examiners
Doctor of Osteopathy
South Carolina Board of Nursing
Advanced Practice Registered Nurse
Licensed Practical Nurse
Registered Nurse
State Medical Board of Ohio
Doctor of Medicine
Doctor of Osteopathic Medicine
Tennessee Board of Osteopathic Examination
Osteopathic Physician
Disclosure statements
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education through the joint providership of the University of California, Irvine School of Medicine and Professional Boundaries, Inc. The University of California, Irvine School of Medicine is accredited by the ACCME to provide continuing medical education for physicians.
The University of California, Irvine School of Medicine designates these live activities each for a maximum of 42 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in activity.