Trauma Informed Approaches to Enhance Client Retention

Course overview

Objectives Explain how trauma informed practices and trauma specific services can enhance client retention, treatment outcomes and organizational standing Understand the difference between trauma-informed and trauma-specific services Demonstrate knowledge of how trauma affects diverse people throughout their lifespans and with different mental health problems, cognitive and physical disabilities, and substance use issues Demonstrate knowledge of the impact of trauma on diverse cultures with regard to the meanings various cultures attach to trauma and the attitudes they have regarding behavioral health treatment Identify the 16 components of trauma informed care Describe the impact of trauma on the individual, family and community Review best practices for trauma screening and assessment Develop an understanding of behavior as communication which may have been learned or developed as a way of coping with trauma and will learn skills and tools to enhance rapport, motivation and client activation. Demonstrate knowledge of the variety of ways clients express stress reactions Describe how these reactions make sense from a survival-reinforcement perspective Identify ways to help clients develop alternate responses while maintaining personal power and a sense of safety Give examples of when clients trauma histories may have triggered the use of Avoidance, aggression, passivity Learn approaches to enhance client empowerment and choice. Explore approaches to trauma-informed crisis intervention