FRONTLINE NURSE LEADER PROGRAM: MODULE 2: COMMUNICATION AND RELATIONSHIP MANAGEMENT

Course overview

FOCUSED ON PRACTICAL ASPECTS OF NURSING LEADERSHIP AND FILLED WITH CASE EXAMPLES AND PRACTICAL SOLUTIONS, THIS PROGRAM IS DESIGNED FOR CHARGE NURSES, TEAM LEADERS, SHIFT LEADERS ASSISTANT MANAGERS AND HOUSE SUPERVISORS. THE COURSE CAN BE USED BOTH AS A PRECURSOR TO NURSE MANAGER EDUCATION, BASED ON THE CNML COMPETENCIES, AND AS A STAND-ALONE EDUCATIONAL PROGRAM FOR THE FRONTLINE NURSE LEADER WHO IS NOT PLANNING ON MOVING INTO MANAGEMENT. THIS COURSE WILL DISCUSS KEY COMPONENTS AROUND COMMUNICATION AND RELATIONSHIP MANAGEMENT THAT INCLUDE EFFECTIVE TEAMWORK, INCIVILITY/LATERAL VIOLENCE, CONFLICT MANAGEMENT, CRUCIAL CONVERSATIONS, PATIENT SATISFACTION, AND PHYSICIAN SATISFACTION.