Conflict Management

Course overview

Purpose/Goals The purpose of this course is to teach the participant strategies for managing conflict and stress. Objectives This course is designed so that the healthcare professional will be able to: define conflict and stress; describe when conflict is needed; identify four types of conflict; describe three basic strategies for managing conflict; list five modes of conflict resolution; describe 4 types of managerial actions that cause workplace conflicts. identify 4 key managerial actions and structures to minimize conflicts; list three key factors organizations need for resolving disputes.