Leadership Lesson 8: Now What? Managing Chaos and Confusion 1 Contact Hour

Course overview

Target Audience: The target audience for this education program is nurse managers who want to be able to recognize how staff members may respond to chaos and confusion and to effectively manage their innovative and sometimes challenging behavior. Course Overview: After it becomes apparent that change is an imminent event, staff members may respond by producing both positive and negative behaviors. It is essential that nurse managers be able to recognize some of the reactions that staff members may display in response to their emerging new reality. They must also be able to manage these innovative and occasionally challenging behaviors. Objectives: Upon completion of this course, the learner will be able to: 1. Discuss how chaos and confusion impact staff as they move through the second phase of transition toward a new way of being. 2. Identify strategies for managing chaos and confusion.