What Would You Do? Private Duty Expectation- 1 HR

Course overview

Target Audience: The target audience for this education program is nurses who deal with family members who are upset and/or make extensive demands. Course Overview: All nurses deal with patients and/or family members who are upset and sometimes argumentative for one reason or another. It is up to the nurse to control the situation as much as possible, defuse potentially volatile conflict, and meet the needs of patients and families as they struggle with illness and injury. This education program offers information that will help nurses defuse conflict and strive for a therapeutic relationship for patients and family members as well. Learning Objectives: Upon completion of this course, the learner will be able to: 1. Identify possible causes of “misdirected” anger. 2. Implement non-verbal therapeutic communication techniques to help defuse conflict. 3. Implement verbal therapeutic communication techniques to help defuse conflict. 4. Identify actions to take when confronted by an angry family member or patient.