THE ART OF ACTIVE LISTENING

Course overview

This is a course where participants will learn the skills involved in effective active listening, and how to apply them both professionally and personally, including when supervising students, assistants, and others. The key aspects of active listening will be identified and described with examples. The application of these principles will be taught and participants will gain insight into what works when using active listening as well as what does not and/or common missteps that can occur. This course will be particularly helpful for professionals working with clients who engage in resistant behaviors. Objective Following the course, participants will be able to: 1. Name the goals of active listening 2. List the five key aspects of active listening 3. Describe the importance of centering oneself in active listening 4. Give examples of reflective responses 5. Understand the concept of validation and how to apply it