Applied Emotional Intelligence

Course overview

Every day we make emotionally charged decisions. We feel plan A is better than plan B and we sometimes make choices based on our emotions or gut feelings. When we understand the origin and source of these emotions, especially when working in a team, we are more attuned to each other. With globalization, emotional intelligence is more significant than ever when teams are cross-cultural and global, increasing the complexity of interactions of emotions and how they are expressed. Essentially, emotional intelligence in the workplaces comes down to understanding, expressing, and managing good relationships and solving problems under pressure. For emotional intelligence to be effective, it has to start with yourself. You can't distill or enhance other people's well-being, improvement and sense of self without first understanding how you operate on an emotional level. What distinguishes leaders is usually their level of emotional intelligence and it is those skills which help to develop a more effective workplace.