HCAHPS Series: Patient Satisfaction and Pay for Performance
Tracking # 20-728658
Course overview
Pay for performance will continue to be the predominate future model for healthcare reimbursement. Understanding practices to improve performance is essential. HCAHPS is a core component of value-based purchasings pay-for-performance model that impacts hospital reimbursement. This course provides the basics of the HCAHPS patient experience survey, survey question composites most impacting overall hospital scores, and the ranking of HCAHPS score correlations with clinical outcomes.
Subject areas
This course counts toward the state boards and subject areas below.
Tennessee Medical Laboratory Board
Laboratory Personnel
1.5h
Continuing education pertaining to laboratory technology or laboratory management