Essential Communication Skills for a Successful Practice (WMC)

Course overview

For building and maintaining a successful practice, our communication skills matter just as much as our hands-on techniques. This presentation explores two of the most common problems in practitioner-client conversations: mind-reads and predictions. We all communicate in these ways from time to time, often with the best of intentions, but often to the detriment of our relationship with our clients. You'll learn how to recognize when you fall into these communication traps and will discover strategies for steering each conversation in a more productive direction.