THE ROLE OF THE CASE MANAGER IN HOSPITAL PREPARATION FOR JCAHO

Course overview

OBJECTIVES The Case Manager will be able to: 1. Describe the best way to prepare for an accreditation survey by the Joint Commission on Accreditation of Healthcare Organizations. 2. List the key techniques for promoting positive survey outcomes. 3. Identify the Joint Commission standards in which case managers have a strong role. 4. Identify techniques for reaching specific Commission standards. OUTLINE A. GETTING STARTED B. THE MOCK SURVEY C. CONCLUSIONS D. REVIEW OF JOINT COMMISSION STANDARDS - APPENDIX A