Understanding and Transforming the Patient Experience: What Dietitians and Foodservice Professionals Need to Know

Course overview

Have you heard of the terms patient experience, patient satisfaction, HCAHPS, or value-based purchasing? Have you wondered what your role is in patient satisfaction and the patient experience? Hospitals have collected information on patient satisfaction for years; it was not until the Patient Protection and Affordable Care Act was passed in March 2010 that healthcare providers were obligated to improve the quality, efficiency, and overall value of the care they provide and report it publicly. As healthcare continues to move toward pay-for-performance models, dietitians and foodservice professionals must continue to transform the patient experience and improve patient satisfaction through patient food, retail services, and clinical nutrition to enhance quality, safety, and maintain/grow their market share in the community.