From Data to Action: How to Increase Satisfaction of Laboratory Patients
Tracking # 20-797835
Course overview
A strong customer experience program involves many aspects, employee engagement, patient feedback, and utilizing actionable tools to survey your patients encounters with your laboratory department. In this presentation you will learn how a laboratory system of over thirty hospitals with various sizes and many patient service centers developed their own patient experience program and problem-solving process to improve patient satisfaction score.
Subject areas
This course counts toward the state boards and subject areas below.
Florida Board of Clinical Laboratory Personnel
Clinical Laboratory Director
1h
Supervision/Administration, Quality Control/Quality Assurance, and Safety
Clinical Laboratory Supervisor
1h
Supervision/Administration, Quality Control/Quality Assurance, and Safety
Clinical Laboratory Technician
1h
Supervision/Administration, Quality Control/Quality Assurance, and Safety
Clinical Laboratory Technologist
1h
Supervision/Administration, Quality Control/Quality Assurance, and Safety
Louisiana State Board of Medical Examiners - Clinical Lab Personnel
Cytotechnologist
1h
Continuing Education for Clinical Laboratory Personnel
Generalist
1h
Continuing Education for Clinical Laboratory Personnel
Laboratory Assistant
1h
Continuing Education for Clinical Laboratory Personnel
Phlebotomist
1h
Continuing Education for Clinical Laboratory Personnel
Specialist
1h
Continuing Education for Clinical Laboratory Personnel
Technician
1h
Continuing Education for Clinical Laboratory Personnel
Tennessee Medical Laboratory Board
Laboratory Personnel
1h
Continuing education pertaining to laboratory technology or laboratory management