Advanced Management Techniques

Course overview

Participants in this course learn how to assess an organization's potential for high performance and learn the five factors to consider when managing performance to create a high-performance environment: organization's mission statement and strategy, performance measurement strategies, customer orientation, leadership, and culture. This course defines organizational cross-functionality and its benefits to assist in developing techniques to support a cross-functional strategy throughout the organization and shows how several types of knowledge management systems can play a role in implementing that strategy. Course participants learn why acquiring talent and effectively managing it is important to an organization's success, as well as discover how to create a strategy that not only develops and retains talent in the company. This course provides understanding of key activities associated with talent management and the roles played by managers in implementing a talent management strategy. Additionally, the course explores the characteristics of the experts on staff, outlines what they want from their manager, and covers techniques and strategies to help meet those needs. Finally, the course covers the benefits of mentoring programs for employees, mentors, and the organization as a whole and explores the differences between mentoring and coaching relationships. It also details what makes a mentoring program successful, considering the various mentoring models and approaches and how each contributes to making a mentoring program a valuable experience for all involved.