Dealing with Difficult Co-Workers

Subject areas

This course counts toward the state boards and subject areas below.

Disclosure statements

Learning Objectives:

Upon completing this course, the student will be able to:

1. Learn the incidence and prevalence of violence in the Patient.
2. Identify barriers to reporting incidents of Patient violence.
3. Explain what factors trigger violence in healthcare work settings.
4. Explain how communication affects the ability to reduce/prevent Patient violence in healthcare settings.
5. Implement strategies to reduce the potential for difficult Patients in healthcare settings.
6. Identify education strategies that prepare staff to reduce the potential for Difficult Patients in healthcare settings.

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