The CAHPS Survey for HH

Course overview

The Home Health Care CAHPS Survey is a tool used by the Centers for Medicare & Medicaid Services (CMS) to evaluate the quality of care provided by home health agencies. This course presents the CMS guidance and standard protocols developed for home health agencies involved in the Home Health Care CAHPS (HHCAHPS) Survey. It describes the specific roles and responsibilities of home health agencies in detail and offers practical tips for improving survey results. You will learn your role and responsibilities within an agency that is required to participate in this survey process. Knowing the roles and responsibilities of all involved parties will help ensure that the data collected accurately reflects the quality of care you and your agency provide. The goal of this course is to educate nursing professionals in home health with the information needed to understand and improve the HHCAHPS Survey process and scores.