Triage Fundamentals #1: The Risky Business of Triage

Course overview

The sorting process for patients seeking emergency care services has taken a front row seat in the arena of managing risk for both the ED and Urgent Care settings. The process of triage directly impacts patient outcomes, patient/family perceptions of quality care, the internal patient flow of the department, and staff satisfaction. Lack of a foundational knowledge of triage is an underlying element that pushes the risk level even higher. The Risky Business of Triage, the first course in the Triage Fundamentals series, provides an overview of the relationship that triage has to elements of risk along with key points to impact change.