Collaborative Performance Communication

Course overview

This course helps participants to understand and demonstrate how to collaboratively support employee performance. The course explains concepts of performance management, coaching, and the different processes involved in each. This includes how to conduct a performance review, best practices in how to approach employee development, how to determine performance standards, and the steps involved in implementing performance improvement plans. Participants will be able to differentiate between the Annual Performance review process from the Real-Time Feedback process to enhance their understanding about the importance of giving and receiving continuous feedback. This course will put into context how maintaining collaborative performance processes boost productivity and continuous development for employees, therefore adding more value to an organization. Upon completion of this course, participants are able to: 1) Define performance management. 2) Demonstrate an understanding of how to support employee performance. 3) Utilize a two-stage collaborative performance coaching process.