Communication Skills for RE Professionals
Tracking # 20-858315
$44.95
What you'll learn
You will learn:
- The actual skill of listening.
- How to have the client feel that they have been heard and understood.
- Learn the value of being present with your client and how to do it.
- The skill of diplomacy when interacting with your client to communicate more successfully.
- Communication styles of different generations and how to communicate best with them.
- Telephone, techno, email and virtual etiquette to show respect for yourself and your client.
- The value of appreciation.
Course overview
Subject areas
This course counts toward the state boards and subject areas below.
South Carolina Real Estate Commission
Associate
Broker
Broker In Charge
Disclosure statements
Course objectives:
- The actual skill of listening.
- How to have the client feel that they have been heard and understood.
- Learn the value of being present with your client and how to do it.
- The skill of diplomacy when interacting with your client to communicate more successfully.
- Communication styles of different generations and how to communicate best with them.
- Telephone, techno, email and virtual etiquette to show respect for yourself and your client.
- The value of appreciation.
About Your Instructor
Cynthia R. Grosso is a national etiquette expert, industry thought leader, award winning speaker, columnist and author who focuses on professionalism, leadership, and the skill of polish. She is the founder of the Charleston School of Protocol and Etiquette in Charleston, South Carolina.
Ms. Grosso has appeared as an etiquette expert on the Dr. Phil Show, Oprah, CNN, reality shows on TLC and many other news and talk shows. She is written about in Woman’s Day Magazine, Marie Claire Magazine, The New York Times, Esquire Magazine, BusinessWeek Magazine, Golf Digest, as well as many others. She has been published well over 100 times and is the author of several books on civility.
Ms. Grosso is an award winning adjunct professor of business etiquette and protocol at several local colleges. She is the author of the Professional Savvy Series. This program won the bronze medal in the world for excellence in E-learning.
She is a Certified Distance Education Instructor awarded by IDECC.
Ms. Grosso focuses on the critical ten percent….”the polish”, needed for business people to compete and grow in the corporate environment. She speaks to people on an individual, group or corporate level.
Frequently Asked Questions:
How is this program taught?
The course is taught through the CE Broker learning platform. There is no special technology requirements needed. It is comprised of videos, a summative test, and a handbook.
Can I take this program any time?
This is an asynchronous program which means you can take it on your time, whenever you have time.
Are there any prerequisites?
This is an elective CE course and there are no prerequisites.
How long will I have the program?
You will have access to the content for as long as the course is active (ie- until the end of the renewal period).
Do I have to complete the test for credit?
Yes, it is a self-mastery program which requires completion of all videos and each section before you can proceed to the next section, as well as the summative test as required for credit, hosted on ClassMarker. It is approved by the South Carolina Real Estate Commission for 4 elective continuing education hours.
How do I get my certificate?
Upon completion of the course through CE Broker, you will automatically be given a downloadable certificate of completion.
What are the cancellation and attendance policies?
Please click this link to read the cancellation and attendance policy.
What if I need help?
You can contact Cindy at:
Email: Cgrosso@charlestonschoolofprotocol.com
Phone: 843-207-1025