Functional Communications for EMS Providers

Course overview

Communicating with patients can be difficult, even in the best of circumstances. The challenge of gaining critical information quickly and efficiently is one of the hardest tasks for EMS providers. When a patient is in crisis, this task becomes all that more difficult. Understanding the role of effective communication in the patient interview is a crucial skill for all EMS providers. EMS providers must have a firm grasp on the communication process. EMS providers must be able to interview their patients to obtain information relevant to their medical history and course of treatment. This course discusses therapeutic communication with patients and ways to effectively communicate with patients in a variety of special situations. Furthermore, it provides an overview of practical strategies for developing cross-cultural competence and providing culturally diverse patients with the best possible care.