VetCE on Demand: Job Crafting for Veterinary Teams

Course overview

Historically, veterinarians, technicians, and other members of the veterinary team have been expected to be generalists. But in our broad field, with a wide range of competencies, asking all veterinary workers to excel at all areas of practice is a recipe for burnout and disaster. This course will illustrate how job crafting, on both an individual and an organization level, can help veterinary practices to leverage the strengths of their workers, and achieve better outcomes. Job crafting is the practice of taking the job you have and molding it to make it more meaningful for you. Pioneered, researched, and written about extensively by Amy Wrzesniewski, American Psychologist and Professor at the Yale School of Management, job crafting helps individuals increase their job satisfaction, grow within their field, and leverage their strengths at work. For organizations, it can help increase team efficacy, reduce turnover, and improve culture and business outcomes. In veterinary hospitals in particular, it can also improve patient outcomes and customer satisfaction.