Ethics 101

Course overview

*Demonstrate the importance of communicating in an ethical manner and what it entails. *Develop an understanding of what 'spin' is, why it is unethical and how to monitor and minimize/stop it. *Evaluate the barriers to effective and ethical communication. *Develop an understanding of exactly what takes place/needs to take place during the provider/client interaction. *Discover what it is that patients want from their visits to a provider. *Appraise how to deal with challenging clients and situations. *Discover how to become a skilled helper by studying the tools of communication. *Apply listening skills to the provider's repertoire. *Demonstrate the importance of the impact of nonverbal communication on the caregiver/client relationship. *Develop, analyze and apply the verbal and nonverbal skills that will help to gather information and support the patient effectively. *Write an Ethical Communication Protocol (EPC) for your practice.