PATIENT COMMUNICATIONS 202

Course overview

*Identify the ways your conscious or unconscious bias toward patient characteristics may enter the clinical relationship. *Outline ways to improve your clinical communication with patients who are elderly, poor or ethnic minorities. *Distinguish male and female patient communication styles and plan what to do when your patient wants a different gender provider. *Compare the way Jewish, Irish, Italian, and other cultures present differently as patients and prepare your communication style appropriately. *Internalize the seven ideal interpersonal traits patients want in their health care providers.