Improve Your Patient's Experience: Putting Standards of Care and Processes in Place

Course overview

In veterinary medicine, standards of care are guidelines typically created to define standard protocols or treatment plans on appropriate treatment for different stages in a pet's life for commonly seen illnesses or diseases. They are a set of guidelines that define the proper treatment for a particular health issue or disease at your practice. In other words, standards of care define what is medically appropriate for your patients according to your best practices, evidence-based medicine, and patient outcomes to ensure the delivery of high-quality client and patient care. Standards of care can be specific or general depending on practice needs and they tend to vary from practice to practice. Proven processes are a five-step or less outline of how to complete a task. Processes are instrumental and vital to upholding standards of care in a veterinary practice. In this webinar, we will discuss standards of care and how proven processes will support those standards.