Patient Communications 202a - Avoiding Pitfalls of Stereotyping

Course overview

NCCAOM Approved for AOM-Biomedicine 1 hour. Identify the ways your conscious or unconscious bias toward patient characteristics may enter the clinical relationship. Outline ways to improve your clinical communication with patients who are elderly, poor or ethnic minorities. Distinguish male and female patient communication styles and plan what to do when your patient wants a different gender provider. Compare the way Jewish, Irish, Italian, and other cultures present differently as patients and prepare your communication style appropriately. Internalize the seven ideal interpersonal traits patients want in their health care providers.