HH-CAHPS Survey: Your Journey to Enhance Your Patients' Experience

Course overview

Clinicians working in home care, by nature of their clinical practice, integrate the patient into the planning and delivery of care; however, home health agencies may not fully introduce the Home Health Consumer Assessment of Healthcare Providers and Systems (HH-CAHPS) survey (and its importance) to staff during orientation. HH-CAHPS results affect the agency's reputation and reimbursement and can be linked to clinician performance. This course will provide an overview of HH-CAHPS history, regulatory requirements, review of the tool and data collection processes, suggestions on working with your patients, and impact that HH-CAHPS has on public reporting and value-based purchasing. The target audience is any clinician delivering care to a Medicare or Medicaid patient through a home health agency, with emphasis on considerations to improve practice. Depending on the organization, the audience may include any interdisciplinary team member such as therapists or nurses.