Developing an Employee First Culture Part 2: Achieving Great Outcomes

Course overview

This course for all health care professionals in any setting is Part 2 of the series on developing an employee first culture. Creating an employee first culture is vital because residents/patients so tangibly experience the personal side of the staff. Giving employees an open, accommodating work environment and a listening ear is the only way this information can be learned and applied by leaders. Health care is inherently stressful, with everyday tasks often being thankless and/or uniquely challenging. The stakes are high since human lives are in the balance. In this course, a discussion of the characteristics of trust, communication, building community, and having fun as part of an employee first culture are discussed. An overview of each characteristic, why it is important, and how to make it happen will be offered. A methodology for monitoring the process will be included.