Communicating with Difficult People
Tracking # 20-950301
$19.95
5
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Educator COLIBRI HEALTHCARE, LLC
CE Broker Reporting Reported automatically
Method Computer-Based Training
Course overview
After completing this course, the learner will understand how to communicate effectively with difficult people. The types and behaviors of difficult people will be described, with a focus on how good communicators engage with difficult people. Course participants will learn how to listen actively and lessen defensiveness in order to improve communication.
Subject areas
This course counts toward the state boards and subject areas below.
South Carolina Board of Funeral Service
Embalmer
2h
Continuing education relevant to the embalmer
Funeral Director
2h
Continuing education relevant to the funeral director
Funeral Director Embalmer Dual
2h
Continuing education relevant to the funeral director or embalmer