Managing Internal and External Conflict

Course overview

Purpose The purpose of this course is to teach the participant strategies for managing internal and external conflict. Objectives After completion of this course, the healthcare professional will be able to: 1. Define internal and external conflict. 2. Describe when conflict is needed. 3. Identify four types of conflict. 4. Describe three basic strategies for managing internal and external conflict. 5. List three modes of conflict resolution. 6. Describe 3 types of managerial actions that cause workplace conflicts. 7. Identify 3 key managerial actions and structures to minimize conflicts. 8. List three key factors organizations need for resolving disputes.