CONFLICT MANAGEMENT IN HEALTHCARE SETTINGS

Course overview

PROGRAM DESCRIPTION: This course assists nurses and/or other healthcare professionals in identifying and resolving conflict in the workplace. It also assists in promoting communication and a positive work environment. OBJECTIVES: Upon completion of this course, the learner will be able to: 1. Describe the prevalence of conflict in the workplace. 2. Summarize the effects conflict in the workplace has on productivity. 3. Relate the types of conflict. 4. Outline the stages in which conflict occurs. 5. Describe the five basic strategies for handling conflict. 6. Outline steps to effective conflict management. 7. Identify ways to evaluate the conflict management process.