Communication with Patients

Course overview

Effectively communicating with patients and families is the foundation for a therapeutic, safe, and positive patient experience. The patients experience of care is greatly influenced by what is communicated and what the patient and family observe. Communication is also a vital component of obtaining an accurate history and physical assessment, providing informed, comprehensive care, and educating patients and families to achieve optimal outcomes. When healthcare professionals recognize the factors that influence communication and consistently apply effective communication techniques, patient satisfaction, safety, and outcomes improve.