Lines Of Communication

Course overview

From taking an order over the phone to handing off a patient to another department, all healthcare professionals face situations every day involving potential communication problems. Healthcare professionals must understand and adopt safety practices to ensure the smooth functioning of the healthcare team ¿ and the safety and optimal care of their patients. This module discusses the importance of clear, accurate and timely communication, both oral and written, in providing safe and effective care to patients. It reviews unacceptable medical abbreviations, acronyms and symbols, handoff communication and timely and accurate reporting of critical test results.