Working with Various Generations

Course overview

Similar generations develop attitudes, values, work ethics, and standards shaped by common historical belief systems. However, generational divides can cause conflict if not addressed appropriately in the workplace. Healthcare providers (HCPs) work in some of the most stressful environments where any intergenerational conflict can negatively impact both staff and patient outcomes. The way different people perceive workplace conflict and collaboration may be unique per generation. Overcoming generational conflict is also unique per the root cause of the situation. This course will provide some generalized tools and concepts to overcome intergenerational conflict. Lastly, the course will discuss education and training of various generations in the hopes of circumnavigating any conflicts from the beginning, teaching HCPs to work together with various generations.